Frequently asked questions

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return the product within 30 days from the date of delivery. Please ensure the item is unused, in its original packaging, and in resellable condition.

To initiate a return, please contact our customer service team with your order number and the product you wish to return. We will provide you with instructions and an RAN (Return Authorization Number) to complete the process.

Yes, the cost of return shipping is the responsibility of the customer unless the product is damaged or incorrect. In such cases, we will cover the return shipping costs.

Once we receive the returned product, it typically takes 5-7 business days to process the return and issue a refund.

Yes, we offer a full refund for returned items, minus any return shipping costs, if applicable. The refund will be issued to the original payment method used at the time of purchase.

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the product you want.

If you receive a faulty or damaged item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, including covering the return shipping costs.

Once your return is processed, you will receive a confirmation email, and the refund will be issued to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your payment provider.

Sale or clearance items are non-returnable unless they are faulty or damaged upon arrival.