Returns & Refunds Policy
TKN Innovation Ltd.
We want you to be completely satisfied with your purchase. If you are not happy with your order, our Returns & Refunds Policy outlines your options and rights.
1. Returns
- Eligibility for Returns: Products can be returned within 30 days of receiving your order, provided they are unused, in their original packaging, and in the same condition as when received.
- Return Process:
- Contact us at hello@naviovision.com with your order number and reason for the return.
- We will provide instructions on how to return your item.
- Return Shipping Costs: The customer is responsible for return shipping costs unless the item is defective or incorrect.
2. Refunds
- Eligibility for Refunds: Refunds will be issued once the returned product is received and inspected. We will notify you of the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed to your original payment method within 7 business days.
- Partial Refunds: In some cases, partial refunds may be granted (e.g., for items returned in a damaged or incomplete condition).
3. Exchanges
If you wish to exchange your product for a different size, model, or replacement, please contact us at hello@naviovision.com. Exchanges are subject to product availability.
4. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of receipt. We will arrange for a replacement or refund, including return shipping costs.
5. Non-Returnable Items
The following items are non-returnable:
- Customized or personalized products.
- Products not purchased directly from TKN Innovation Ltd.
6. Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us:
- Address: Suite 13 Chalkwell Lawns, 648-656 London Road, Westcliff-On-Sea, England, United Kingdom, SS0 9HR
- Phone: +44 7778 357262
- Email: hello@naviovision.com
